Shelby County
TN
Emergency Communications District
PSAP Performance Dashboard — Transparency Report
← shelbycounty911.org
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National Standard
NENA-STA-020.1-2020
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PSAP
All Shelby County PSAPs (Combined)
Bartlett
Collierville
Germantown
Memphis Fire
Memphis Police
Millington
Shelby County Fire
Shelby County Sheriff
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Last Full Day
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Last 6 Months
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Total 911 Calls
—
911 calls for selected PSAP(s)
Avg Daily 911 Calls
—
per day
% Answered ≤ 15s
—
NENA Standard: ≥ 90%
Abandoned Calls
—
abandon rate
Non-Emergency Calls
—
inbound calls
Text-to-911
—
sessions
Days Meeting NENA
—
of total days
911 Call Volume & Answer Performance
PSAP Compliance Heatmap
▼
Hourly call patterns
4 charts
911 vs Non-Emergency — average hourly call volume
Typical day call curve - by PSAP
Selected day vs typical
When the calls hit — hour-of-day x day-of-week
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Historical volume detail
2 charts
Total 911 Call Count
Total Call Volume
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Day-of-week patterns
2 charts
Avg % ≤15s by Day of Week
Avg Call Volume by Day of Week
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Daily detail table
Row-by-row data
Daily Detail
Date
Total 911
Answered
Abandoned
% ≤ 15s
Avg Duration
NENA
