% of 911 Calls Answered in 15 Seconds or Less
Call-weighted daily average from official ECaTS PSAP Answer Time reports (Jan 2017 on) and the live compliance feed.
911 Calls per Hour
Per-hour 911 volume from official ECaTS PSAP Answer Time reports (2017–2024). Day mode: hour window within the day (an end at or before the start rolls past midnight; 00:00 to 00:00 = full day). Range mode: continuous span from the start hour on the first date through the end hour (inclusive) on the last date; 00:00 to 23:00 = full range.
% ≤15s per Hour
Hourly answer-time compliance for the same hour window (2017–2024).
Text-to-911 Sessions
Official daily Text-to-911 data from Jan 2017.
10-Digit Emergency Call Volume
Memphis Fire, Memphis PD, Shelby County Fire and Shelby County Sheriff only (the PSAPs with a 10-digit emergency line).
Non-Emergency Call Volume
Memphis PD and SC Sheriff: their 10-digit non-emergency line (admin is charted on its own). Other PSAPs: their admin lines are their non-emergency line.
Admin Call Volume
Admin lines for Memphis PD and SC Sheriff.
Abandoned 911 Call Percentage
Total Call Volume
911 + 10-digit emergency + non-emergency + admin + outbound + text sessions.