Shelby County Emergency Communications District

PSAP

City

PSAP Size

View

Period

Compare Years →

Total Call Volume

—

Total 911 Calls

—

NENA Compliance

—

Abandoned Rate

—

Non-Emergency Calls

—

Outbound

—

Text-to-911

—

911 Call Volume & Answer Performance

Text-to-911 Sessions

Official ECaTS data: 911, 10-digit emergency, and non-emergency/administrative call counts (daily, Jan 2017 – Jul 2026, from Call Summary reports), answer-time percentages (daily, Jan 2017 – Sep 2024, from PSAP Answer Time reports) and Text-to-911 sessions (monthly totals Jan 2025 – Apr 2026; daily counts Jan 2017 – Jun 2026); newer days come from the live data feed.

PSAP Compliance Heatmap

911 vs Non-Emergency — average hourly call volume

Typical day call curve - by PSAP

Selected day vs typical

When the calls hit — hour-of-day x day-of-week

Lower Higher

Total 911 Call Count

Total Call Volume

Avg % ≤15s by Day of Week

Avg Call Volume by Day of Week

Daily Detail

Date	Total 911	Answered	Abandoned	% ≤ 15s	Avg Duration	NENA

Shelby County TN Emergency Communications District

911 Call Volume & Answer Performance

Text-to-911 Sessions

PSAP Compliance Heatmap

911 vs Non-Emergency — average hourly call volume

Typical day call curve - by PSAP

Selected day vs typical

When the calls hit — hour-of-day x day-of-week

Total 911 Call Count

Total Call Volume

Avg % ≤15s by Day of Week

Avg Call Volume by Day of Week

Daily Detail

Terms of Use