Shelby County 911 District Seal

Shelby County TN Emergency Communications District

PSAP Performance Dashboard — Transparency Report
April 18, 2026
← shelbycounty911.org 📺 DASHBOARD
NENA STANDARD 90% of all 9-1-1 calls shall be answered within 15 seconds — NENA-STA-020.1-2020, Standard for 9-1-1 Call Processing (Rev. April 2021) Benchmark: ≥ 90% ≤ 15s
Ticker Controls
PSAP
City
PSAP Size
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Period
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Total 911 Calls
—
911 calls for selected PSAP(s)
Avg Daily 911 Calls
—
per day
% Answered ≤ 15s
—
NENA Standard: ≥ 90%
Abandoned Calls
—
abandon rate
Non-Emergency Calls
—
inbound calls
Text-to-911
—
sessions
Days Meeting NENA
—
of total days

When the calls hit — hour-of-day x day-of-week

Lower Higher

Typical day call curve - by PSAP

Selected day vs typical

911 Call Volume & Answer Performance

Total 911 Call Count

Total Call Volume

PSAP Compliance Heatmap

Avg % ≤15s by Day of Week

Avg Call Volume by Day of Week

Daily Detail

DateTotal 911AnsweredAbandoned % ≤ 15sAvg DurationNENA
Source: ECATS Day In Review Reports  |  Shelby County 911 Emergency Communications District  |  NENA Standard: NENA-STA-020.1-2020 (Rev. April 2021) — 90% answered within 15 seconds